Get it up front, in writing
I received a phone call today from an 18-year-old who recently tried to purchase a car. She went to a used auto dealership in Edmond, checked out the lot and decided on a $10,000 beauty.
Of course, the salesman was friendly, approving her credit initially and asking her to provide bank statements, references, job history, a phone bill and proof of current insurance.
He accepted a $1,000 deposit to hold the car and gave her a receipt. The sale was not complete, however, as she still needed to go through the entire credit approval process.
Days later, knowing her credit would probably be denied (and going off of advice from her parents), the woman decided to not move forward with the purchase. She returned to the dealership and asked for her money back.
The auto dealer surprised her by saying no.
After a visit from the woman’s father, a call from the Better Business Bureau and an interview with a nosey watchdog reporter, the dealer changed his mind and returned her money.
No one even had to throw the book at him.
A quick call to the Oklahoma Used Motor Vehicle and Parts Commission and I learned why. The salesman hadn’t followed the law.
If an auto dealer sells a used car, they must specify whether or not that deposit is nonrefundable on the receipt.
On the receipt. So there is no question at all. Doesn’t matter if there was a verbal agreement, it has to be written on the receipt.
Lesson learned. And for anyone who has any questions or concerns about purchasing a used automobile, go to the Used Motor Vehicle and Parts Commission’s Web site.
The Oklahoman’s Watchdog Team: Looking out for you. Visit NewsOK.com/watchdog
Have a Watchdog Team tip? Email Vallery at Vbrown@opubco.com
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