Southwest Airlines safety rap
Most folks in these parts have flown Southwest Airlines, and are familiar with their employees’ unique way of dealing with customers. Generally, it’s nice to be treated like an actual human being even as you’re herded like cattle into a shiny metal tube.
Here’s a recent demonstration of that attitude from the airline’s Web site:
Houston Flight Attendant Sandra helped make a homecoming special for a returning veteran from Iraq and his wife. On the final leg home to Long Island of a journey that began six flights earlier in Iraq, Sandra asked the deplaning passengers to remain seated while the solider and his wife deplaned. As the couple made their way forward, Sandra gave a detailed account of his service to the nation. Once they deplaned the aircraft, the couple found our Long Island Employees ready to greet them with a bottle of champagne. To add to the welcome, everyone waiting in the gate area stood and applauded. Sandra was the catalyst for what his wife calls “our treasured memory.”
But David, recorded on this flight bound for Oklahoma City, takes customer service to a new level.
Don Mecoy
Business Writer
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