For whom the pass tolls

PikePass users in Oklahoma are running out of time to get their old units replaced by windshield stickers. The Oklahoma Turnpike Authority has been phasing in the new stickers over the past several months, but says about one-fourth of its customers have yet to make the switch. The OTA has mailed three notices letting customers know the old units will soon be obsolete. Those who haven’t responded will be receiving a fourth — and final — notice in the mail, in the form of a yellow postcard. Those receiving the yellow postcards will have 10 days to contact the PikePass office. If they don’t, says the director of PikePass operations, “then we’re going to turn off their PikePass.” It doesn’t get much simpler than that. But why do we expect the next turn of the crank to involve scores of angry PikePass users complaining that their service was ended without sufficient warning?

Photo by Paul Hellstern, The Oklahoman Archives

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